Where you paid decides who refunds
- App Store: Apple bills you and handles refunds.
- Google Play: Google bills you and handles refunds under its policy.
- Our websites: where a product sells paid plans on the web, it bills you through Stripe.
- Lovino
- Sold on the web through Stripe. See Lovino pricing for current plans.
- sighting.ai
- Web only. It does not sell paid plans today. Only the Free plan is available.
- hiy.ai
- Web only. It does not sell paid plans today. Only the Free plan is available.
Each app’s own policies
This page covers Foldox Limited as a company. Each app we operate also has its own terms and policies on its own website. When you use an app, its own terms and policies apply, and they take priority over this page where the two differ.
How subscriptions work
Where a product sells a subscription, it renews automatically until you cancel. The price and billing period are shown before you pay.
Free trials: on the web, Lovino may offer a 3-day trial on the Traveler and Creator plans, where available. If you’re offered a trial, it needs a card. It turns into the paid plan automatically at the end unless you cancel. Cancelling during the trial ends it straight away. Check Lovino pricing for what applies to you.
Price changes: we’ll tell you before a price change affects you.
Cancel a subscription
- App Store: on iPhone or iPad, open Settings, tap your name, then Subscriptions.
- Google Play: open the Play Store, tap your profile, then Payments and subscriptions, then Subscriptions.
- Web: cancel through the app’s own website. Web plans are billed through Stripe. hiy.ai and sighting.ai do not sell paid plans today. For Lovino, see its FAQ, or email support@lovino.ai.
Cancelling stops the next renewal. On the App Store and Google Play you usually keep access until the end of the period you paid for. On the web, Lovino cancels at the end of the period you paid for by default.
Refunds
- App Store: ask Apple at reportaproblem.apple.com. Apple decides.
- Google Play: ask through Google Play. If Google asks you to contact the developer, email us: contact@foldox.com.
- Web: each product sets its own rules:
- Lovino: we don’t refund part-used periods or used credits, except where the law requires. Failed generations are refunded in credits automatically. Email support@lovino.ai.
- sighting.ai: its terms say refunds are handled case by case. Email support@sighting.ai.
- hiy.ai: its terms say that if it ends a paid plan without cause, it will refund any unused prepaid time. Email hello@hiy.ai.
Credits and one-off purchases
Lovino is the app that uses credits. If a generation fails, the credits are refunded automatically. Its terms say credits are non-refundable unless the law requires otherwise. How credits roll over, expire or come back after you resubscribe is explained on Lovino pricing and in Lovino’s terms.
Your right to cancel in the EU
If you’re a consumer in the EU, you may have a legal right to cancel an online purchase within 14 days.
If you asked us to start straight away, that right may be reduced or lost as the law allows. For a subscription you started straight away, you may have to pay for what you used before cancelling. Your statutory rights are not affected.
This applies to purchases from us. App Store and Google Play purchases follow Apple’s and Google’s process.
Cancel before you delete your account
Cancel first. Then see how to delete your account. Deleting an account does not cancel a subscription bought through the App Store or Google Play. On hiy.ai, deleting your account cancels any live subscription straight away, and unused time is not refunded, except where the law requires.
Billing questions
Please contact us so we can try to fix it: contact@foldox.com. Or contact the product directly: support@lovino.ai (Lovino), support@sighting.ai (sighting.ai) or hello@hiy.ai (hiy.ai).